Terms and Conditions

1. Merchant Information

Merchant Name: JAMES FRASER
Email: info@jafrzone.shop
Business address: 6 Mersey Street, Gore 9710, New Zealand
Phone Number: +64 21 094 8273

2. Acceptance of Terms

By accessing and placing an order on our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our site.

3. Products

We sell fresh seafood. All product descriptions, weights and images are for reference only. We will make reasonable efforts to ensure the goods you receive match your order. Seafood is perishable and subject to seasonal availability. We reserve the right to substitute similar products if the original item is out of stock, and we will notify you where possible.

4. Pricing & Payment

All prices are in New Zealand Dollars (NZD) unless stated otherwise. Prices include GST where applicable. Payment must be completed at checkout. We reserve the right to correct pricing errors and cancel orders if a price is listed incorrectly.

5. Orders & Cancellation

Once your order is confirmed, it enters our packing and dispatch process quickly due to the perishable nature of seafood. Cancellations may only be accepted before we start preparing your order. We are not obligated to accept cancellation after dispatch.

6. Delivery

Delivery times are estimates and not guaranteed. We use chilled packaging to keep seafood fresh during transit. Someone must be available to receive the parcel at the delivery address. We are not responsible for spoilage caused by missed deliveries or incorrect delivery information provided by you.

7. Refund & Returns

Seafood is perishable. Refunds or replacements will only be considered if items arrive spoiled, damaged or significantly not as described. You must contact us promptly with photos of the packaging and goods upon receipt. Normal changes of mind are not eligible for refunds.

8. Food Safety

All seafood should be stored and consumed promptly following safe food handling guidance. We are not liable for illness arising from improper storage, cooking or handling after delivery.

9. Limitation of Liability

Our total liability to you for any claim related to your order will not exceed the amount you paid for that order. We exclude indirect, consequential or loss of profit claims to the fullest extent permitted by New Zealand law.

10. Governing Law

These terms are governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of New Zealand courts.

11. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will take effect once published on our website. Your continued use of the site after changes means you accept the updated terms.